Returns & Refund Policy
We want you completely satisfied with your purchase. If something isn’t right, here’s exactly how returns, exchanges and refunds work for orders placed through Windscreen Sunvisors Australia.
Change of Mind Returns
We understand that sometimes you may change your mind after placing an order. To be eligible for a change-of-mind return:
- You must contact us within 14 days of receiving your order.
- The product must be unused, uninstalled, and in brand-new condition.
- All original packaging, accessories, instructions, and hardware must be included.
- The product must be suitable for resale as new.
- Proof of purchase (order confirmation or invoice) must be provided.
Once the returned item has been received and inspected, an approved refund will be issued to the original payment method.
Please note: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item is faulty or supplied incorrectly. Restocking fees of up to 10% may apply to orders paid via Buy Now Pay Later services or American Express. Custom-made, special-order, painted, or made-to-order products cannot be returned due to change of mind.
If the above conditions are not met, we reserve the right to refuse the return.
Returning an Item
To initiate a return:
- Contact us at orders@windscreensunvisors.au.
- Include your order number and reason for return.
- We will confirm eligibility and provide return instructions.
- Securely package the item to prevent damage during transit.
- Send the item using a trackable shipping service.
We strongly recommend obtaining tracking and insurance for returned parcels, particularly for high-value items. Windscreen Sunvisors Australia is not responsible for returns lost or damaged during transit.
Faulty, Damaged, or Incorrect Items
If your order arrives damaged, faulty, or differs from what you ordered, please contact us within 7 days of delivery. Please provide:
- Your order number
- A description of the issue
- Photos showing the fault, damage, or incorrect item received
We may request additional information or ask that the item be returned for inspection. Once verified, we will provide one of the following remedies at no cost to you:
| Remedy | Cost to You |
|---|---|
| Replacement product | No cost |
| Repair | No cost |
| Partial refund | No cost |
| Full refund | No cost |
This will be handled in accordance with your rights under the Australian Consumer Law (ACL).
Custom-Made & Vehicle-Specific Products
Many of our products are manufactured specifically for individual vehicle models and may be custom-made, painted, or produced to order. As a result:
- Custom-made products cannot be returned due to change of mind.
- Painted products cannot be returned due to change of mind.
- Special-order items cannot be cancelled once production has commenced.
- Returns will only be accepted where required under Australian Consumer Law.
If you are unsure about vehicle compatibility before ordering, please contact us and we will be happy to assist.
Refunds
Approved refunds are processed back to the original payment method.
Refund Timeframes
- Refunds are typically processed within 7 business days of receiving and approving the returned item.
- Depending on your financial institution, funds may take an additional 5–10 business days to appear in your account.
Orders Not Yet Shipped
Orders may be cancelled for a full refund if:
- The item has not yet been dispatched.
- The item is not custom-made, painted, or specially ordered.
Orders Already Dispatched
Once an order has been shipped, shipping charges are non-refundable and return conditions apply.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:
- A replacement or refund for a major failure.
- Compensation for any other reasonably foreseeable loss or damage.
- Repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this Returns & Refund Policy limits or excludes your rights under Australian Consumer Law.
Contact Us
For all return, exchange, and refund enquiries, please contact us. Include your order number and contact details to help us assist you as quickly as possible.